 |
Returns Here at joythestore.com we like to please our customers by ensuring high standards in quality and service. However, if that frock can’t fit into your wardrobe or you can’t find space for that gift on the mantelpiece, then joythestore.com will welcome it back with open arms. As long as you get it to us 14 days from purchase, with tags still attached, we will give a full refund through your original payment method. Our only exception is that due to hygiene concerns we can not offer refunds on pierced jewellery and swimwear unless they are faulty.But if you still want your fashion fix, why not exchange it, and we will get your shiny new product, all wrapped, ready and delivered in 21 days. So you’re sending me back... let us know why So that product in your head didn’t come out how you thought it would – that’s okay, we would never want you to hold on to something you weren’t 100% satisfied with. If you are returning, please fill in the returns questionnaire which was included with your order so we can do our best to resolve any problems in the future. Please ensure that you get a certificate of postage from the post office in case the package goes missing on the way. Then, please then pop the package in the post and we will confirm receipt. We can’t pay for your return however if your purchase was faulty, we will refund you for the postage cost for the delivery of your purchase. In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund but will require you to return your cancelled items to us at your expense. If you have any questions, please drop us an email contactus@joy-ful.co.uk or call us on 020 8761 0698. The returns policy above applies to Joy online only. Statutory Rights Your UK statutory rights are not affected by our returns policy. Company No. 6895439 Vat No. 971295202 Registered address: 432 Coldharbour Lane London SW9 8LG Registered name 'Joythestore Limited' trading as 'Joy' In Store Returns Policy Whilst we do not offer a refund on unwanted items, we will offer an exchange or credit note on full price merchandise; if returned in a saleable condition, with a receipt, within 14 days. We do not offer exchange or credit notes on sale items. This is addition to your statutory rights. |
